​Shipping & DOA Policy
Axolotls are legal in most places in the U.S. except for California, Maine, New Jersey, Washington, D.C., and Arkansas. In New Mexico, they are legal to own, but illegal to import from other states. West Florida Axolotls will not ship to you if you are in one of these states and do not have a valid permit.
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Live Arrival Guarantee Axolotls
WFA&E has a live arrival guarantee for overnight delivery options only. If in the rare case, an axolotl passes in shipping, a replacement and or refund will be granted only if the overnight delivery option was selected at checkout and we are contacted within one hour of delivery with photo/video evidence of the deceased axolotl in the original sealed bag, before opening and after opening. If you have opened the bag there must be a videotape of the axolotl in the unopened bag and as they are placed into their new container. We will not refund if there is no evidence that the animal perished in the original water the animal was shipped in. We do not refund shipping costs.
One hour after the parcel delivery, the guarantee of live arrival will expire; after one hour WFA&E is no longer responsible for the well-being of the axolotl/s as we are unable to control the temperature or water conditions. This is very important to keep updated with the tracking information that we provide to you. If you have not received tracking information please reach out to us.
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Axolotl Shipping is Mondays through Wednesdays, however, we need at least 2 days' notice to send an axolotl because they need to be fasted (So they do not excrete waste into the bag). There are three methods of shipping USPS Priority (one to three-day delivery), 2-day UPS delivery, and overnight UPS delivery. Live arrival is guaranteed for overnight shipping only, if you decide to ship UPS (2-day delivery), or UPSP Priority (one to three-day delivery) please note that you will be forfeiting the live arrival guarantee. If overnight is selected you will have a live arrival guarantee and in the rare case the animal perishes you will need to follow the above procedure for a live arrival guarantee.
The overnight shipping quote is for one small box for one animal. If you are purchasing more than one animal, please get in touch with us to get a quote on shipping costs before purchasing off the website. There is a 25% cancellation fee for an order after it has been placed, but there are NO refunds on orders that have already been shipped.
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Shipping reptiles OVERNIGHT ONLY!
Reptiles must be overnighted via UPS shipping. No exceptions. Please do not click USPS Priority shipping for reptiles you will have additional fees. The overnight shipping quote is for one small box for one animal. If you are purchasing more than one animal, please get in touch with us to get a quote on shipping costs before purchasing off the website.
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The shipping address on PayPal must match the delivery address. If we cannot fulfill your order for any reason, we will notify you as soon as we possibly can.
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We strive to make certain that product specifics presented on the website are correct and up to date. Nevertheless, any mistake or error in any information on the website, or any other form of communication made by us, may and will be rectified.
Pictures of products (excluding crested geckos) on the website are proposed as a model (Stock photo) and the product received may fluctuate somewhat in some regards due to the fact that not every animal has identical markings.
Gecko Photos are of the EXACT product you will be receiving. Additional photos and lineage are available upon request.
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Please be ready and prepared for your new animal, do not hesitate to reach out and contact us!